State Farm® Insurance Agent Kimberly Shurtleff
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Juan Martinez
September 22, 2025
5
out of
5
rating by Juan Martinez
"Shawn did a amazing job and and absolutely killed it he was more then helpful and made sure I was good to go and answered all my questions highly recommend him"
We responded:
"Thank you, Juan! I'm happy to hear that Shawn provided such excellent service and answered all your questions. We appreciate your recommendation and are always here to help with any insurance needs you may have. Let us know if there's anything else we can assist you with!"
Kirsten Ann Hessenthaler
September 21, 2025
5
out of
5
rating by Kirsten Ann Hessenthaler
"I needed help with getting a document I couldn’t find in the app. Nicole was super helpful and got me what I needed in a timely manner!"
Jimmy Daniel
September 19, 2025
5
out of
5
rating by Jimmy Daniel
"Great people great service I don't know how you can do better"
We responded:
"Thank you, Jimmy! I'm happy to know you had a positive experience with our team and service. We're committed to maintaining this level of excellence. If there's anything else we can assist you with, just let us know!"
Farrah Norton
September 19, 2025
5
out of
5
rating by Farrah Norton
"Sean is amazing and so helpful! He helped me find an insurance plan that is perfect for me and also saved me money! Couldn't be more thankful."
We responded:
"Farrah, thank you for your wonderful feedback! I'm happy to hear that Sean was able to assist you in finding the right insurance plan and save you money. We appreciate your trust in us. If you need anything else, feel free to reach out!"
K MO
September 17, 2025
5
out of
5
rating by K MO
"Agent Nicole Padilla was very helpful and responsive when I needed to add a new car to my policy very quickly!"
We responded:
"Thank you! I'm happy to hear that Nicole was able to assist you promptly with your policy. Our team is dedicated to providing responsive and helpful service. If you need anything else, feel free to reach out!"
Gene Denton
September 15, 2025
5
out of
5
rating by Gene Denton
"I feel Nicole help me out over the phone to adjust my odometer reading cuz I did it a little bit high so it was the wrong odometer reading and she fixed that for me and I gave her the writer odometer reading and she fixed it for me very quickly and it was to drive safe meters that I got in my truck excuse me and she was very courteous she was very on top of things and I appreciate it very well of being with Kimberly shurtleff of State farms insurance and Kimberly shurtleff is also very amazing because when I first got my insurance through them that's who I talk to for sure and they've always been kind courteous and they've been right on top of things especially Nicole too I appreciate you guys have been with you guys for a long time and I've been very happy with your guys' service to me and I think a lot of people should go to State farm because they treat you right"
We responded:
"Thank you, Gene! I'm glad to hear that Nicole was able to assist you promptly with your odometer reading adjustment. It's wonderful to know that you find our team courteous and attentive. We truly appreciate your loyalty and are happy to have you with us. If there's anything else we can do for you, just let us know!"
Marcus Wilkinson
September 15, 2025
5
out of
5
rating by Marcus Wilkinson
"So I wanted to give 6 stars but can only do five. Wanted to thank all the amazing folks at kimberly shurtleff State farm and give huge props to Nicole and Jessie for always going above and beyond for customers like me. So thank you and keep up the great work insuring us drivers...."
We responded:
"Marcus, thank you for your fantastic review! I'm really happy to hear that Nicole and Jessie have made such a positive impact on your experience with us. Your kind words motivate us to continue providing excellent service. If there's anything else we can do for you, just let us know!"
James Kallas
September 12, 2025
5
out of
5
rating by James Kallas
"Great customer service, quick and efficient."
We responded:
"Thank you, James! I'm happy to know you appreciated our quick and efficient service. We strive to provide excellent customer service every day. Let us know if there's anything else we can assist you with!"
Kim Carrington
September 12, 2025
5
out of
5
rating by Kim Carrington
"As soon as I entered, Sarah greeted me with a warm smile and a folder containing all my information. She also provided a checklist to ensure we covered everything efficiently and made any changes where needed. Sarah assisted in determining my eligibility for Life Insurance, and we completed the paperwork while I was there. I want to express my gratitude to Sarah for all her assistance. I never felt rushed or pressured. She explained everything clearly and answered any questions I may have had."
We responded:
"Thank you, Kim, for sharing your experience! I'm happy to hear that Sarah provided such attentive and thorough service during your visit. It's wonderful that she made the process smooth and informative for you. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Tami Bell
September 11, 2025
5
out of
5
rating by Tami Bell
"Sarah was awesome."
We responded:
"Thank you, Tami! I'm happy to hear that Sarah provided you with excellent service. We appreciate your feedback and are always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
Mary Adragna
September 11, 2025
5
out of
5
rating by Mary Adragna
"Kim has moved mountains in the processing of my accident claim. She goes way above and beyond anything ever expected. She is attentive and quick to respond to any problems or questions I have had. I highly recommend her. I am just a customer and not a family member or friend or anything else. She treats me like I am somebody important and I am blessed to have found her to handle my insurance needs. Update: This agency continues to provide accurate, timely, professional assistance. Today, Nicole took care of my needs quickly in clear to understand information I requested."
We responded:
"Thank you for the review, Mary! We are happy to hear that we were able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
W. Stephen Svedin
September 11, 2025
5
out of
5
rating by W. Stephen Svedin
"Niccole was very helpful for this morning. We’ve got everything confirmed for the repairs and I am very comfortable now that it’s going to be done right"
We responded:
"Thank you, W. Stephen! I'm happy to hear that Niccole was able to assist you effectively and that you're feeling confident about the repairs. We’re always here to ensure you have a smooth experience. Let us know if there's anything else we can do for you!"
spartan5490
September 10, 2025
5
out of
5
rating by spartan5490
"Moving to Idaho fro out of state, I had a lot of questions about getting all the right coverages. Janel was AMAZING! Very helpful, knowledgeable, kind, and easy to talk to. Fantastic customer service. I will be referring anyone who asks to her! Thanks again Janel! 2025 update! Have been working with Sarah recently on some changes to my policy, she's extremely responsive and very customer service oriented. Top notch folks!!"
Susan Wilson
September 9, 2025
5
out of
5
rating by Susan Wilson
"Great service!!"
We responded:
"Thank you, Susan! I'm happy you had a great experience with our service. If there's anything else we can assist you with, just let us know!"
verna rumsey
August 25, 2025
5
out of
5
rating by verna rumsey
"Can't ask for a better place to get insurance"
We responded:
"Thank you, Verna! I'm happy to know you feel this way about our office. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
William Miller
August 21, 2025
5
out of
5
rating by William Miller
"For most of my life, I did not believe in leprechauns. But when you talk to stephanie bledsoe at this particular state farm insurance company on orchard, You will realize you have found a pot of gold. Thanks for the great service. Recently had the pleasure of interacting with Janel. She is very kind and patient which is helpful to a guy like me that needs the same thing explained 3 times. Thank you for being so excellent at customer service."
We responded:
"William, I'm thrilled you found a pot of gold in Stephanie at our office! We're pleased to have provided you with great service and are grateful for your kind words. If you ever need assistance in the future, we're here for you! - Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Jason Lee
August 18, 2025
5
out of
5
rating by Jason Lee
"So incredibly helpful and easy to work with!"
We responded:
"Thank you, Jason! I'm happy you found our service helpful and easy to work with. We’re always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Rafael Cisneros
August 15, 2025
5
out of
5
rating by Rafael Cisneros
"Sean did a great job"
We responded:
"Thank you, Rafael! I'm happy to hear that Sean provided you with excellent service. Our team is dedicated to delivering top-notch support. If you need anything else, feel free to reach out!"
Michael Gregg
August 14, 2025
5
out of
5
rating by Michael Gregg
"Sarah, Janelle and the rest of the team are always very helpful when I have questions."
We responded:
"Thank you for your review, Michael! I'm happy to hear that Sarah, Janelle, and the team have been helpful with your questions. We appreciate your trust and are here whenever you need us. Let us know if there's anything else we can do for you!"
cool man12
August 12, 2025
5
out of
5
rating by cool man12
"Well as always service was SUPER, helpful and great!"
We responded:
"Thank you! I'm happy to know you found our service super and helpful. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
randy johnson
August 8, 2025
5
out of
5
rating by randy johnson
"Sarah was friendly and gave great service"
We responded:
"Thank you, Randy! I'm happy to hear that Sarah provided you with friendly and great service. Our team is dedicated to offering the best experience possible. If you need anything else, feel free to reach out!"
Douglas Taylor
May 30, 2025
5
out of
5
rating by Douglas Taylor
"Working with Marina was a pleasure. She was quick, prompt, always had the right answers and if she didn't she went back and made sure she found them. And even though I didn't get coverage through State farm, she pointed me in the right direction so that I could get some coverage, which is really what it's all about taking care of your clients. Great job, Marina."
We responded:
"Thank you for your review, Douglas! I'm delighted to hear that Marina provided such helpful and attentive service. It's wonderful that she could guide you to the right coverage, even if it wasn't with us. We appreciate your feedback and are here if you need anything else in the future!"
Tree Soelberg
May 6, 2025
5
out of
5
rating by Tree Soelberg
"This very well may have been the most enjoyable experience purchasing auto insurance I've had so far. (and auto insurance isn't exactly what I think of as a fun activity). I have to mention Marina Troxell, as she helped me figure out an sr-22 which proved to be quite difficult to get fully sorted. Many phone calls later we got it all figured out. It helps to have the insurance agent with you when talking to the dmv and itd. I appreciate the help so much. And she has helped me understand exactly what I'm paying for more than anyone else. Everyone at the office was very helpful. I don't remember all the names but everyone contributed to quite a pleasant and personalized experience. Something you really can never get over a simple phone call. Thank you state farm. And the physical office space for making a positive, memorable experience. For anyone who's tired of the robotic phone calls, this office is a fantastic alternative."
We responded:
"Thank you, Tree, for sharing your experience! I'm happy to hear that Marina was able to assist you with your unique situation and make the process smoother. It's wonderful to know that our team provided a pleasant experience for you. We strive to create a welcoming environment, and it's great to see that reflected in your visit. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
deedee emery
April 23, 2025
5
out of
5
rating by deedee emery
"Janel has been a rock star with my soaping business! I ask quite a bit from her for my insurance and she always comes through for me! Great customer service , very professional and personable!"
We responded:
"Thank you so much, Deedee! I'm happy to hear that Janel has been such a valuable support for your soaping business. Her dedication to providing excellent service and professionalism is truly appreciated. If you ever need further assistance or have any questions, feel free to reach out to our office. We're here to help!"
S S
April 21, 2025
1
out of
5
rating by S S
"I drove next to Kimberly from the overpass to Overland on Orchard. She was looking down at her phone the entire time. If you are a business owner with your name plastered all over your car, you might want to be more aware of your driving habits."
We responded:
"Thank you for sharing your experience, and I truly apologize for the concern it caused. I completely understand how important it is to be aware while driving, especially when representing this business. I appreciate your vigilance and want you to know that I will address this and take ownership for this action. Your feedback means a lot to me, and I’m committed to ensuring that safety remains a top priority. Thank you again for bringing this to my attention."