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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hanz Akbarzadeh

April 17, 2024

5  out of  5 rating by Hanz Akbarzadeh
"Kim, Janel and the rest of the team are fantastic to work with! Always a pleasure to visit this office!"
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Michael Jorgensen

April 2, 2024

5  out of  5 rating by Michael Jorgensen
"I worked with Janel to get my auto and home insurance switched over to State Farm. She was friendly, competent, and quick and saved me $65/month from what I have been paying! She is good with follow up and is a great representative of the Kimberly Shurtleff agency. Thanks Janel!"
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Michael Alonso

March 21, 2024

1  out of  5 rating by Michael Alonso
"The worst experience having Kim and State Farm as a insurance provider. If you like no return calls or getting screwed over by this agent and provider , then good luck to you"
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Oscar Cruz

March 1, 2024

5  out of  5 rating by Oscar Cruz
"I switched over from progressive after using Jerry ai. I saved myself about $360 on a six month policy for twice the coverage, renters insurance, and added life insurance. Definitely a no brainer deal for me!"
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Lindsey Tuggle

February 27, 2024

5  out of  5 rating by Lindsey Tuggle
"Janel was super helpful in setting me up with auto and renters insurance. She even stayed late on a Friday to make sure I would be insured the following day, after giving her a last minute call. Excellent customer service!"
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Isaiah Sanchez

February 23, 2024

5  out of  5 rating by Isaiah Sanchez
""Working with Kim’s team at my local State Farm office was an absolute pleasure. From the moment I walked in, their professionalism and friendliness were evident. They took the time to understand my needs, provided expert advice, and guided me through every step of the process with patience and expertise. Their dedication to exceptional customer service truly sets them apart. I highly recommend them to anyone seeking reliable insurance and financial services.""
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Rachael Higbee

February 22, 2024

5  out of  5 rating by Rachael Higbee
"Yay for State Farm! Over all great things to say, Jordan Z. Made my “To-do” list much easier than it should have been and took a huge chunk of chaos off my plate!! Definite kudos for just doing what you do and allowing me to breathe easier!! Very much appreciated."
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jeffrey graybiel

February 15, 2024

5  out of  5 rating by jeffrey graybiel
"Great service, very very, efficient Staff. Their help made a difficult situation, stress free and I can sleep now knowing I'm in good hands. Thank You Kimberly."
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Robbie Briggs

February 3, 2024

5  out of  5 rating by Robbie Briggs
"Janel makes my life easy! I love being able to call my insurance agent directly and make changes to my policy with any life changes. She always has great response times and works with me to explore all the options"
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Melynda Williams

January 25, 2024

5  out of  5 rating by Melynda Williams
"I worked with Janelle and she was amazing! There was a mixup so I showed up without an appointment and she got me in anyway and in no time she got me taken care of and saved me a lot of money! So glad I found them!"
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Shayla Foster

January 19, 2024

5  out of  5 rating by Shayla Foster
"I have been using State Farm as my insurance for the past 17 years and I am so thankful that Janel at Kimberly Shurtleff's office was my agent and an advocate for me when I was having issues as a loyal member with State Farm from a corporate level. Something that took State Farm (without Janel's help) 3 months to respond, took Janel less than 2 days to get worked out and then a positive response from State Farm within a week. If you need an agent, I highly recommend Janel!"
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Lauren Dolan

January 18, 2024

5  out of  5 rating by Lauren Dolan
"Jamie has been a tremendous help over the last week when I had an issue with my car. Between working through a power outage, calling multiple towing agency's and waiting on hold with claims for hours to help me, I could not suggest someone more. She always made sure to give me updates and keep me informed with the status of my car and was quick to respond to any issues or road blocks I faced. Thank you so much for helping!"
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Teresa Rickenbach

January 4, 2024

5  out of  5 rating by Teresa Rickenbach
"Terrific team with great service and insurance experise. Special thanks to Jared that helped me with my home, auto, and umbrella coverage. Wished I would have switched insurance to this agency and State Farm years ago!"
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Eden Marsh

December 28, 2023

5  out of  5 rating by Eden Marsh
"Jordan Zuker is not only talented, educated but took the time to explain everything to me. Insurance can be confusing and I feel great knowing the ins and outs of my policy. Thanks Jordan!!"
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Ronny Miller

December 18, 2023

5  out of  5 rating by Ronny Miller
"Kimberly was very professional and took care of our business insurance needs from A-Z. Highly recommend Kimberly for your insurance needs.."
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James Bond

December 15, 2023

5  out of  5 rating by James Bond
"I had a great experience"
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Roger Keto

November 29, 2023

5  out of  5 rating by Roger Keto
"I was on a time crunch to get a new policy before renewal date, and Janel stepped up and hit it out of the park. We are very thrilled with the work that she’s done for us. She must be a great asset for your company. Awesome job. I will definitely refer her to colleagues and friends. janel, you rock. Thanks you guys and have a great holiday!"
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Audrey Richman

November 22, 2023

5  out of  5 rating by Audrey Richman
"My daughter was recently hit by another car and her car that we have insured with State Farm was totaled. While I was worrying about my daughter and making sure she was ok, Kimberly and her people were taking care of the claim for us. We got everything settled quickly and my daughter has a new car. The process was easier because of Kimberly and her staff."
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Jonathan Tipton

November 15, 2023

5  out of  5 rating by Jonathan Tipton
"Jamie was fantastic to work with! She reopened my claim months after it was denied and fought to get my issue covered. I am so grateful and appreciative of the time spent to help me out even though corporate considered the issue "resolved". I will definitely continue to recommend her to everyone I know! Thank You!"
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Andrea Brown

October 25, 2023

5  out of  5 rating by Andrea Brown
"Super amazing people here! Great customer service and helped me with my claim every step of the way. Can't recommend this agency enough!"
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David Checketts

October 10, 2023

5  out of  5 rating by David Checketts
"They have been my agent for years now. Love the service and the price. Won't use anyone else."
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Scott Galloway

August 28, 2023

5  out of  5 rating by Scott Galloway
"Everyone here is very friendly and helpful with all my needs!!! Highly recommended!"
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Robin Gericke

June 22, 2023

5  out of  5 rating by Robin Gericke
"I asked for a miracle and Jamie at State Farm gave it to me! I needed to downsize my finances. She cut my auto insurance rates and added renters! The best's almost half of what I was paying. The insurance coverage is better by far! If you're looking for a great car insurance experience, call State Farm!!!♡"
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Shannon Galaviz

June 7, 2023

5  out of  5 rating by Shannon Galaviz
"Love Jaime! She is the definition of TRUE customer service! Love State Farm! Prices are great! Great all around experience! I highly recommend!!"
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Anna Baskett

June 3, 2023

5  out of  5 rating by Anna Baskett
"Jamie at the office is absolutely amazing. Attentive, responsive and absolutely detail oriented. I know my insurance needs are being met and exceeded.. I switched agents so that I could get the five star care. And if there were ten stars I would give ten!!!"