State Farm® Insurance Agent Kimberly Shurtleff

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

Review on Review on Review on

What our customers say about us...

Cydia Shaver

July 19, 2024

5 out of 5

"Kimberly is super helpful and efficient. I would highly recommend her. We use her services for all of our insurance needs since moving to Idaho."

Ameen Alobaidi

July 12, 2024

5 out of 5

"I bring some of my clients to here, The people work here very friendly and very nice."

William Miller

June 26, 2024

5 out of 5

"For most of my life, I did not believe in leprechauns. But when you talk to stephanie bledsoe at this particular state farm insurance company on orchard, You will realize you have found a pot of gold. Thanks for the great service. You are rad."

chris goodwin

June 19, 2024

5 out of 5

"Marina is awesome, got me sorted in 6 minutes of phone time and 3 text messages. No time wasted and got everything I needed taken care of."

Reegan Jacobson

June 17, 2024

5 out of 5

"Marina in Kim's office has been extremely helpful in helping us navigate a really bad car accident and getting our new car set up."

Sailor Damyanti

May 19, 2024

5 out of 5

"I called for information on getting my car insured and Marina was so kind and helpful. When I’m ready to insure my car, I will definitely want to work with her."

Alison LeBlanc

May 17, 2024

5 out of 5

"Kim and her Team are Fantastic to work with! I received only the most kind communications between Kim and her Team while looking for new auto policies. They expedited everything and I felt completely taken care of along the way. I even was able to choose between various options, and Kim and her Team worked with me to find what aligned best with my needs. Thank you Kimberly Shurtleff - State Farm Insurance Agency! I appreciate you!"

Bruce Thomson

May 17, 2024

5 out of 5

"I was shopping around for insurance prices comparable to mine. I was contacted by Jason regarding the potential to help me save some money he was very polite and knowledgeable with given information he got back to me in a very timely fashion and I received his quote very professional and considerate of my time and availability I have not decided yet but based on first contact it’s a definite possibility"

Robert

May 13, 2024

5 out of 5

"Janel was so kind and awesome. I love State Farm insurance."

Teri Hallman

April 25, 2024

1 out of 5

"We felt like State Farm was going to be a good change for us. Boy were we wrong! After 9 months we couldn't even get a doc page with all the items we had insured, with amounts. We had some things due quarterly and some semi-annually and had no choice. We got more mail everyday it seemed, and only a policy #, and it was difficult to figure out what each bill was for. So we allowed them to do a auto pay service. What a mistake. So we cancelled Dec. 2023, we had several policies. Low and behold we got a notice that they were going to take out over 800. for a auto payment in April. Well we had cancelled 4 months previous; to say the least I was alarmed so called Kims office and was assured that it was a automated text, not to worry. Well that was not good enough for me so I got the corporate office number and called them. (Mind you this whole process took about 2 hours of my time, that is very valuable to me.) In talking with the corporate office they also assured me that they payment would not come out of my account! So to my surprise on April 1, the payment came out of my account. Wow, I called and asked them to please put the money back today. They of course could not take care of it for 7 to 10 days! Well today is the 24th of April and still NO CREDIT to our account. I will be making some more phone calls tomorrow. This is B.....S...... Don't do business with State Farm!!!!!!!! I wouldn't even give them 1 star, but this would not post without one. Unbelievable!"

Hanz Akbarzadeh

April 17, 2024

5 out of 5

"Kim, Janel and the rest of the team are fantastic to work with! Always a pleasure to visit this office!"

Michael Jorgensen

April 2, 2024

5 out of 5

"I worked with Janel to get my auto and home insurance switched over to State Farm. She was friendly, competent, and quick and saved me $65/month from what I have been paying! She is good with follow up and is a great representative of the Kimberly Shurtleff agency. Thanks Janel!"

Michael Alonso

March 21, 2024

1 out of 5

"The worst experience having Kim and State Farm as a insurance provider. If you like no return calls or getting screwed over by this agent and provider , then good luck to you"

Oscar Cruz

March 1, 2024

5 out of 5

"I switched over from progressive after using Jerry ai. I saved myself about $360 on a six month policy for twice the coverage, renters insurance, and added life insurance. Definitely a no brainer deal for me!"

Lindsey Tuggle

February 27, 2024

5 out of 5

"Janel was super helpful in setting me up with auto and renters insurance. She even stayed late on a Friday to make sure I would be insured the following day, after giving her a last minute call. Excellent customer service!"

Isaiah Sanchez

February 23, 2024

5 out of 5

""Working with Kim’s team at my local State Farm office was an absolute pleasure. From the moment I walked in, their professionalism and friendliness were evident. They took the time to understand my needs, provided expert advice, and guided me through every step of the process with patience and expertise. Their dedication to exceptional customer service truly sets them apart. I highly recommend them to anyone seeking reliable insurance and financial services.""

Rachael Higbee

February 22, 2024

5 out of 5

"Yay for State Farm! Over all great things to say, Jordan Z. Made my “To-do” list much easier than it should have been and took a huge chunk of chaos off my plate!! Definite kudos for just doing what you do and allowing me to breathe easier!! Very much appreciated."

jeffrey graybiel

February 15, 2024

5 out of 5

"Great service, very very, efficient Staff. Their help made a difficult situation, stress free and I can sleep now knowing I'm in good hands. Thank You Kimberly."

Robbie Briggs

February 3, 2024

5 out of 5

"Janel makes my life easy! I love being able to call my insurance agent directly and make changes to my policy with any life changes. She always has great response times and works with me to explore all the options"

Melynda Williams

January 25, 2024

5 out of 5

"I worked with Janelle and she was amazing! There was a mixup so I showed up without an appointment and she got me in anyway and in no time she got me taken care of and saved me a lot of money! So glad I found them!"

Shayla Foster

January 19, 2024

5 out of 5

"I have been using State Farm as my insurance for the past 17 years and I am so thankful that Janel at Kimberly Shurtleff's office was my agent and an advocate for me when I was having issues as a loyal member with State Farm from a corporate level. Something that took State Farm (without Janel's help) 3 months to respond, took Janel less than 2 days to get worked out and then a positive response from State Farm within a week. If you need an agent, I highly recommend Janel!"

Lauren Dolan

January 18, 2024

5 out of 5

"Jamie has been a tremendous help over the last week when I had an issue with my car. Between working through a power outage, calling multiple towing agency's and waiting on hold with claims for hours to help me, I could not suggest someone more. She always made sure to give me updates and keep me informed with the status of my car and was quick to respond to any issues or road blocks I faced. Thank you so much for helping!"

Teresa Rickenbach

January 4, 2024

5 out of 5

"Terrific team with great service and insurance experise. Special thanks to Jared that helped me with my home, auto, and umbrella coverage. Wished I would have switched insurance to this agency and State Farm years ago!"

Eden Marsh

December 28, 2023

5 out of 5

"Jordan Zuker is not only talented, educated but took the time to explain everything to me. Insurance can be confusing and I feel great knowing the ins and outs of my policy. Thanks Jordan!!"

Ronny Miller

December 18, 2023

5 out of 5

"Kimberly was very professional and took care of our business insurance needs from A-Z. Highly recommend Kimberly for your insurance needs.."

What our customers say about us...

Cydia Shaver

July 19, 2024

5 out of 5

"Kimberly is super helpful and efficient. I would highly recommend her. We use her services for all of our insurance needs since moving to Idaho."

Ameen Alobaidi

July 12, 2024

5 out of 5

"I bring some of my clients to here, The people work here very friendly and very nice."

William Miller

June 26, 2024

5 out of 5

"For most of my life, I did not believe in leprechauns. But when you talk to stephanie bledsoe at this particular state farm insurance company on orchard, You will realize you have found a pot of gold. Thanks for the great service. You are rad."

chris goodwin

June 19, 2024

5 out of 5

"Marina is awesome, got me sorted in 6 minutes of phone time and 3 text messages. No time wasted and got everything I needed taken care of."

Reegan Jacobson

June 17, 2024

5 out of 5

"Marina in Kim's office has been extremely helpful in helping us navigate a really bad car accident and getting our new car set up."

Sailor Damyanti

May 19, 2024

5 out of 5

"I called for information on getting my car insured and Marina was so kind and helpful. When I’m ready to insure my car, I will definitely want to work with her."

Alison LeBlanc

May 17, 2024

5 out of 5

"Kim and her Team are Fantastic to work with! I received only the most kind communications between Kim and her Team while looking for new auto policies. They expedited everything and I felt completely taken care of along the way. I even was able to choose between various options, and Kim and her Team worked with me to find what aligned best with my needs. Thank you Kimberly Shurtleff - State Farm Insurance Agency! I appreciate you!"

Bruce Thomson

May 17, 2024

5 out of 5

"I was shopping around for insurance prices comparable to mine. I was contacted by Jason regarding the potential to help me save some money he was very polite and knowledgeable with given information he got back to me in a very timely fashion and I received his quote very professional and considerate of my time and availability I have not decided yet but based on first contact it’s a definite possibility"

Robert

May 13, 2024

5 out of 5

"Janel was so kind and awesome. I love State Farm insurance."

Teri Hallman

April 25, 2024

1 out of 5

"We felt like State Farm was going to be a good change for us. Boy were we wrong! After 9 months we couldn't even get a doc page with all the items we had insured, with amounts. We had some things due quarterly and some semi-annually and had no choice. We got more mail everyday it seemed, and only a policy #, and it was difficult to figure out what each bill was for. So we allowed them to do a auto pay service. What a mistake. So we cancelled Dec. 2023, we had several policies. Low and behold we got a notice that they were going to take out over 800. for a auto payment in April. Well we had cancelled 4 months previous; to say the least I was alarmed so called Kims office and was assured that it was a automated text, not to worry. Well that was not good enough for me so I got the corporate office number and called them. (Mind you this whole process took about 2 hours of my time, that is very valuable to me.) In talking with the corporate office they also assured me that they payment would not come out of my account! So to my surprise on April 1, the payment came out of my account. Wow, I called and asked them to please put the money back today. They of course could not take care of it for 7 to 10 days! Well today is the 24th of April and still NO CREDIT to our account. I will be making some more phone calls tomorrow. This is B.....S...... Don't do business with State Farm!!!!!!!! I wouldn't even give them 1 star, but this would not post without one. Unbelievable!"

Hanz Akbarzadeh

April 17, 2024

5 out of 5

"Kim, Janel and the rest of the team are fantastic to work with! Always a pleasure to visit this office!"

Michael Jorgensen

April 2, 2024

5 out of 5

"I worked with Janel to get my auto and home insurance switched over to State Farm. She was friendly, competent, and quick and saved me $65/month from what I have been paying! She is good with follow up and is a great representative of the Kimberly Shurtleff agency. Thanks Janel!"

Michael Alonso

March 21, 2024

1 out of 5

"The worst experience having Kim and State Farm as a insurance provider. If you like no return calls or getting screwed over by this agent and provider , then good luck to you"

Oscar Cruz

March 1, 2024

5 out of 5

"I switched over from progressive after using Jerry ai. I saved myself about $360 on a six month policy for twice the coverage, renters insurance, and added life insurance. Definitely a no brainer deal for me!"

Lindsey Tuggle

February 27, 2024

5 out of 5

"Janel was super helpful in setting me up with auto and renters insurance. She even stayed late on a Friday to make sure I would be insured the following day, after giving her a last minute call. Excellent customer service!"

Isaiah Sanchez

February 23, 2024

5 out of 5

""Working with Kim’s team at my local State Farm office was an absolute pleasure. From the moment I walked in, their professionalism and friendliness were evident. They took the time to understand my needs, provided expert advice, and guided me through every step of the process with patience and expertise. Their dedication to exceptional customer service truly sets them apart. I highly recommend them to anyone seeking reliable insurance and financial services.""

Rachael Higbee

February 22, 2024

5 out of 5

"Yay for State Farm! Over all great things to say, Jordan Z. Made my “To-do” list much easier than it should have been and took a huge chunk of chaos off my plate!! Definite kudos for just doing what you do and allowing me to breathe easier!! Very much appreciated."

jeffrey graybiel

February 15, 2024

5 out of 5

"Great service, very very, efficient Staff. Their help made a difficult situation, stress free and I can sleep now knowing I'm in good hands. Thank You Kimberly."

Robbie Briggs

February 3, 2024

5 out of 5

"Janel makes my life easy! I love being able to call my insurance agent directly and make changes to my policy with any life changes. She always has great response times and works with me to explore all the options"

Melynda Williams

January 25, 2024

5 out of 5

"I worked with Janelle and she was amazing! There was a mixup so I showed up without an appointment and she got me in anyway and in no time she got me taken care of and saved me a lot of money! So glad I found them!"

Shayla Foster

January 19, 2024

5 out of 5

"I have been using State Farm as my insurance for the past 17 years and I am so thankful that Janel at Kimberly Shurtleff's office was my agent and an advocate for me when I was having issues as a loyal member with State Farm from a corporate level. Something that took State Farm (without Janel's help) 3 months to respond, took Janel less than 2 days to get worked out and then a positive response from State Farm within a week. If you need an agent, I highly recommend Janel!"

Lauren Dolan

January 18, 2024

5 out of 5

"Jamie has been a tremendous help over the last week when I had an issue with my car. Between working through a power outage, calling multiple towing agency's and waiting on hold with claims for hours to help me, I could not suggest someone more. She always made sure to give me updates and keep me informed with the status of my car and was quick to respond to any issues or road blocks I faced. Thank you so much for helping!"

Teresa Rickenbach

January 4, 2024

5 out of 5

"Terrific team with great service and insurance experise. Special thanks to Jared that helped me with my home, auto, and umbrella coverage. Wished I would have switched insurance to this agency and State Farm years ago!"

Eden Marsh

December 28, 2023

5 out of 5

"Jordan Zuker is not only talented, educated but took the time to explain everything to me. Insurance can be confusing and I feel great knowing the ins and outs of my policy. Thanks Jordan!!"

Ronny Miller

December 18, 2023

5 out of 5

"Kimberly was very professional and took care of our business insurance needs from A-Z. Highly recommend Kimberly for your insurance needs.."