State Farm® Insurance Agent Kimberly Shurtleff
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Venyce Renteria
January 16, 2026
5
out of
5
rating by Venyce Renteria
"Daniel was amazing! He brought down my previous insurance payment from another company, BUT gave me MORE coverage. Essentially giving me more for less! He was very efficient and thorough- making sure to answer all of my questions and triple-checking all of the documents, all within a short 10-15 minute phone call. I will also be recommending him to my friends and family after this review :)"
We responded:
"Thank you, Venyce, for your wonderful feedback! I'm happy to hear that Daniel was able to provide you with more coverage while reducing your payment. It's great to know he was efficient and thorough during your call. We appreciate your recommendation to friends and family. If you need anything else, feel free to reach out!"
Crystal Goodgion
January 16, 2026
5
out of
5
rating by Crystal Goodgion
"Thank you so much Nicole and Kimberly for making what would normally would be such a complicated and stressful process so easy to get and understand! The work and effort to keep me updated and informed has made a huge difference! Crystal 💚"
We responded:
"Crystal, thank you for your wonderful feedback! I'm happy to hear that our office made the process smooth and understandable for you. We’re committed to keeping our customers informed and supported. Let us know if we can help with anything else!"
Ashley Egle
January 15, 2026
5
out of
5
rating by Ashley Egle
"We had a wonderful experience at State Farm today! Vickie saw to us right when we walked in and helped us update our auto insurance. Beyond friendly environment and excellent service!"
We responded:
"Thank you, Ashley! I'm happy to hear about your wonderful experience with us. Vickie and the team always strive to provide a friendly and excellent service. We appreciate your feedback and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
Pamela Gehrke
January 15, 2026
5
out of
5
rating by Pamela Gehrke
"Nicole was great helping me through the last stages of a claim and insuring a car. In-person service with questions answered and texts returned was prompt. Thank you Nicole!"
We responded:
"Pamela, thank you for your wonderful feedback! I'm delighted to hear that Nicole provided you with excellent service during your claim process and insurance needs. Our team is committed to offering prompt and helpful support. Let us know if there's anything else we can assist you with!"
Ronald Eyer
January 14, 2026
5
out of
5
rating by Ronald Eyer
"Sara was prompt and helpful with my payment questio"
We responded:
"Thank you, Ronald! I'm glad to hear that Sara was able to assist you promptly with your payment question. We appreciate your feedback and are always here to help with any other questions or needs you may have. Let us know if there's anything else we can do for you!"
KM
January 6, 2026
5
out of
5
rating by KM
"Ballenger provides excellent service & Kiya is one of the most professional individuals on staff. She’s always friendly, courteous & above all gets the job done!"
We responded:
"Thank you for your review, KM! I'm happy to hear that Ballenger and Kiya have made such a positive impact with their service. Our team is dedicated to providing friendly and efficient support. If you need anything else, feel free to reach out!"
Gene Denton
December 18, 2025
5
out of
5
rating by Gene Denton
"I feel Nicole help me out over the phone to adjust my odometer reading cuz I did it a little bit high so it was the wrong odometer reading and she fixed that for me and I gave her the writer odometer reading and she fixed it for me very quickly and it was to drive safe meters that I got in my truck excuse me and she was very courteous she was very on top of things and I appreciate it very well of being with Kimberly shurtleff of State farms insurance and Kimberly shurtleff is also very amazing because when I first got my insurance through them that's who I talk to for sure and they've always been kind courteous and they've been right on top of things especially Nicole too I appreciate you guys have been with you guys for a long time and I've been very happy with your guys' service to me and I think a lot of people should go to State farm because they treat you right and also Jesse was very helpful in every way possible she's available asset to the company and I really enjoyed talking with her chance of my questions promptly and treated me like I'm supposed to be treated as a valuable customer as well she did an excellent job she's very good at her job"
We responded:
"Thank you, Gene! I'm glad to hear that Nicole was able to assist you promptly with your odometer reading adjustment. It's wonderful to know that you find our team courteous and attentive. We truly appreciate your loyalty and are happy to have you with us. If there's anything else we can do for you, just let us know!"
Bryan Retig
December 17, 2025
5
out of
5
rating by Bryan Retig
"Nicole was so great in helping me I appreciate the understanding courtesy and empathy to muly situation"
We responded:
"Thank you, Bryan! I'm happy to hear that Nicole provided you with such understanding and empathetic service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Richard Anderson
December 17, 2025
5
out of
5
rating by Richard Anderson
"Very proficient an pleasant to work with!"
We responded:
"Thank you, Richard! I'm happy to know you found our service proficient and pleasant. Your feedback means a lot to us. If you need anything else, feel free to reach out!"
Katelyn Sanchez
December 15, 2025
1
out of
5
rating by Katelyn Sanchez
"At 8:37 this morning on December 15th 2025, this insurance agent sped through a school zone while texting. It's kind of ironic that you sell insurance and you drive like that through a school zone. And just so you know it was on orchard before overland road that I saw this occur and I even took a picture of your vehicle so you can't deny it."
Alison Goebel
December 5, 2025
5
out of
5
rating by Alison Goebel
"I had an amazing experience working with Sarah B at State Farm. She helped me get completely lined out with my auto, home, life, and umbrella policies, and made the whole process easy to understand. She took the time to go over every detail and made sure I felt confident in all of my coverage decisions. And I have to give a huge shoutout to Kim’s office—every single employee there is friendly, knowledgeable, and truly on top of things. You can tell they genuinely care about their customers. It’s rare to find an office that operates this smoothly and with such positive energy. Highly recommend Sarah B and the entire team at Kim’s office!"
We responded:
"Thank you, Alison! I'm so happy to hear about your positive experience with our team. It's wonderful to know that Sarah made the process clear and that our office's dedication and energy stood out to you. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Yolanda Rodriguez
December 4, 2025
5
out of
5
rating by Yolanda Rodriguez
"Spoke to Nicole today with a concern on a text received. Nicole was very helpful and professional and made some corrections on my account. Thanks."
We responded:
"Thank you so much, Yolanda, for sharing your experience! I'm happy to know that you found our meeting informative and that we could provide detailed explanations of your policies. It's wonderful to hear that you felt comfortable and unrushed. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Your recommendation means a lot!"
Riley Peterson
November 30, 2025
5
out of
5
rating by Riley Peterson
"Im not very good at writhing reviews but Sean was great help. I honestly couldn’t have had a better agent like him, he hooked me up with good price for health and auto insurance. I would recommend Sean to anybody!"
We responded:
"Thank you, Riley! I'm glad to hear that Sean was able to assist you effectively and provide you with a great deal on your insurance needs. Your recommendation means a lot to us. If you ever have more questions or need further assistance, feel free to reach out!"
Kevin Jensen
November 25, 2025
5
out of
5
rating by Kevin Jensen
"Sean was awesome. Would definitely recommend to others"
We responded:
"Thank you, Kevin! I'm glad to hear that Sean provided you with such a positive experience. We appreciate your recommendation and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
JAcob
November 21, 2025
5
out of
5
rating by JAcob
"Super happy to have called about getting business insurance through these guys. Sean took the initiative to try and help me save some money by bundling up an insurance package. I had just switched personal insurance from Geico to Allstate for lower prices thinking I was happy. However, after speaking with Sean and then waiting for about an hour, he called me back with numbers compiled. After a 3 minute conversation explaining coverage and costs, I ended up choosing to land at State Farm where I saved even more money + attained better coverage. Sean was informative enough to help get me a more well rounded coverage on all of the facets where I was lacking (including an accidental health plan) after asking me a few personal questions. The personal experience of having a phone call with someone literally down the street was a game changer. It really beats having to call a hotline and get a rep whose second language is English to explain things that you’re already having a hard time comprehending. Plus, save money. Thanks, Sean."
We responded:
"Thank you, Jacob, for sharing your experience! I'm glad Sean could assist you in finding a comprehensive insurance package that not only saved you money but also provided better coverage. It's great to hear that the personal touch made a difference for you. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
John Urquidi
November 20, 2025
5
out of
5
rating by John Urquidi
"5 stars. I worked with Sean to get set up with a new insurance bundle and he went above and beyond out of his way to help. He worked with me every step of the way over a series of phone calls. I’m very pleased that he found me a bundle that will save me about $600 a year from my previous insurance company."
We responded:
"Thank you, John! I'm happy to hear that Sean provided such excellent assistance in setting up your new insurance bundle. It's great to know you're saving money with us! If you have any more questions or need further assistance, feel free to reach out anytime."
KellyJo Augir
November 14, 2025
5
out of
5
rating by KellyJo Augir
"Sarah was great assisting me on the phone as I explored changes on my policy. Thank you!"
We responded:
"Thank you, KellyJo, for your kind words! I'm happy to hear that Sarah was able to assist you effectively with your policy changes. We appreciate your feedback and are always here to help with any questions or needs you may have. Thanks for choosing us!"
Shelly Hough
November 13, 2025
5
out of
5
rating by Shelly Hough
"Nicole has been very helpful to us with regards to a claim for towing."
We responded:
"Thank you, Shelly! I'm happy to hear that Nicole was able to assist you with your towing claim. Our team is dedicated to providing helpful service, and it's great to know Nicole made a positive impact. If you have any more questions or need further assistance, feel free to reach out!"
Haseeb Tariq Khan
November 12, 2025
5
out of
5
rating by Haseeb Tariq Khan
"Sarah was enthusiastic and super helpful in navigating and exploring the plethora of options available in each of my coverages"
We responded:
"Thank you, Haseeb! I'm happy to hear that Sarah was able to assist you effectively with your coverage options. Our team is dedicated to providing enthusiastic and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
Stephanie Frazin
November 7, 2025
1
out of
5
rating by Stephanie Frazin
"This office keeps trying to reach out to me to get my business back. They have called and texted, I finally responded “stop” to the text and it said I would no longer receive text. Then, they called my elderly in-laws house to ask for me and my husband! They would have had to google my husband’s name to get that phone number as that number would not be on file."
We responded:
"Thank you for your feedback. We sincerely apologize for any inconvenience or frustration caused by our communications. We want to assure you that we respected your request to stop receiving texts when you responded to our second contact attempt, in line with business practices. Regarding the call to your in-laws' home, we reviewed the situation and found this phone number was listed under a different individual 's profile and worked independently of communication with you and our office. The request was to reach that individual, and we were unaware of any potential relationship with you. We did not obtain this number through any external search or Google, and there was no intention to bypass your request or contact anyone outside of our records, or to bypass any do-not-call registry. We truly value your privacy and take your concerns seriously. If you would like to discuss this further or have any questions, please feel free to contact us directly at 208-629-7408. We appreciate the opportunity to clarify and improve our service."
Corrine Clark
November 6, 2025
5
out of
5
rating by Corrine Clark
"Daniel did a great job at lowering my rates! Quick and easy process, took under 10 minutes"
We responded:
"Corrine, thank you for your feedback! I'm happy to hear that Daniel was able to assist in lowering your rates so efficiently. We always aim to make the process as smooth as possible. If you need anything else, feel free to reach out!"
Heather Richard
November 4, 2025
5
out of
5
rating by Heather Richard
"I called to pay my bill and Sarah was so helpful let me know there was so much more they can help me with. So caring and compassionate. Thank you for all your help."
We responded:
"Thank you, Heather! I'm happy to hear that Sarah was able to assist you with such care and compassion. Our team is dedicated to providing helpful service, and it's great to know Sarah made a positive impact. If you need anything else, feel free to reach out!"
Alex Petersen
November 4, 2025
5
out of
5
rating by Alex Petersen
"Sarah was great she helped me with my questions and needs!"
We responded:
"Thank you, Alex! I'm happy to hear that Sarah was able to assist you with your questions and needs. Our team is dedicated to providing excellent service, and your feedback is appreciated. If there's anything else we can do for you, just let us know!"
Pineda Erin (Pineda Mom)
October 30, 2025
5
out of
5
rating by Pineda Erin (Pineda Mom)
"Sean was a pleasure to talk to very informative but not pushy which I appreciate someone explaining all of my options but not pushing me to take on more than what I need at the moment so I would recommend state farm to my friends and family that don't already have coverage with you guy's so thank you"
We responded:
"Thank you, Pineda Erin, for your wonderful feedback! I'm happy to hear that Sean provided you with the information you needed in a comfortable way. We truly appreciate your recommendation to friends and family. If you have any more questions or need assistance, feel free to reach out anytime!"
Don Courville
October 30, 2025
5
out of
5
rating by Don Courville
"I had the pleasure of working with Nicole Padilla she was extremely helpful and Pleasant so much so I bundled everything through her homeowners auto and health insurance and anytime I had a question or a problem. She was right there to help me.! I see a long relationship with me and State Farm and Nicole!"
We responded:
"Thank you, Don! I'm happy to hear about your positive experience with Nicole. It's wonderful that she was able to assist you with all your insurance needs. We look forward to continuing our relationship with you. If you ever have more questions or need assistance, feel free to reach out!"