State Farm® Insurance Agent Kimberly Shurtleff
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gary Rogers
October 25, 2024
5
out of
5
rating by Gary Rogers
"I found out the hard way that my auto and homeowner’s insurance premiums were about to double. I went to the Kimberly Shurtleff Agency for help. They were able to answer all my questions and give me a quote that was lower than the other insurers. And they provided me with increased coverage limits. They are awesome to work with. Can’t thank them enough!"
We responded:
"Gary, thank you for your wonderful review! I'm glad our team could assist you with your auto and homeowner’s insurance needs and provide a more affordable quote with increased coverage limits. It's great to know you found us helpful and easy to work with. If you have any further questions or need assistance in the future, we're here to help. - Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Gretchen Klein
September 12, 2024
5
out of
5
rating by Gretchen Klein
"I met with Kimberly (my agent) today to discuss my mom's car and renter's insurance in another state. I think my mom is paying too much! Kimberly spent over an hour with me, going out of her way to provide valuable information and guidance on best way to help my mom! She answered all of my questions! Can't thank her enough for her help!"
We responded:
"Gretchen, thank you for your kind words and the 5-star rating! I'm glad we could assist you with your mom's auto and renter's insurance. It was my pleasure to provide the information and guidance you needed. If you have any more questions or need further assistance, please don't hesitate to reach out. - Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Cydia Shaver
July 19, 2024
5
out of
5
rating by Cydia Shaver
"Kimberly is super helpful and efficient. I would highly recommend her. We use her services for all of our insurance needs since moving to Idaho."
We responded:
"Hi Cydia! I'm so glad you found our services helpful and efficient! Your recommendation means a lot to us. If you ever need anything else, we're here for you! - Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Ameen Alobaidi
July 12, 2024
5
out of
5
rating by Ameen Alobaidi
"I bring some of my clients to here, The people work here very friendly and very nice."
We responded:
"Thank you for bringing your clients to our office! We are glad you found our team to be friendly and nice. We appreciate your support and look forward to assisting you and your clients in the future. Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
William Miller
June 26, 2024
5
out of
5
rating by William Miller
"For most of my life, I did not believe in leprechauns. But when you talk to stephanie bledsoe at this particular state farm insurance company on orchard, You will realize you have found a pot of gold. Thanks for the great service. You are rad."
We responded:
"William, I'm thrilled you found a pot of gold in Stephanie at our office! We're pleased to have provided you with great service and are grateful for your kind words. If you ever need assistance in the future, we're here for you! - Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
chris goodwin
June 19, 2024
5
out of
5
rating by chris goodwin
"Marina is awesome, got me sorted in 6 minutes of phone time and 3 text messages. No time wasted and got everything I needed taken care of."
We responded:
"Chris, I'm pleased to hear that Marina provided you with quick and efficient service, ensuring all your needs were met promptly! We appreciate your feedback and look forward to assisting you further in the future. Thank you for choosing our office for your insurance needs! - Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Reegan Jacobson
June 17, 2024
5
out of
5
rating by Reegan Jacobson
"Marina in Kim's office has been extremely helpful in helping us navigate a really bad car accident and getting our new car set up."
We responded:
"Reegan, I'm thrilled that you found our service helpful in navigating through a challenging car accident and setting up your new car. Your satisfaction is our top priority, and I'm grateful for your kind words about Marina's assistance. We're here for you whenever you need us! - Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Sailor Damyanti
May 19, 2024
5
out of
5
rating by Sailor Damyanti
"I called for information on getting my car insured and Marina was so kind and helpful. When I’m ready to insure my car, I will definitely want to work with her."
We responded:
"Sailor, your review means a lot to us, and we sincerely thank you for sharing your positive experience with Marina! We're pleased to hear she provided you with exceptional service while discussing auto insurance. When you're ready to insure your car, we'll be elated to assist you further! - Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Alison LeBlanc
May 17, 2024
5
out of
5
rating by Alison LeBlanc
"Kim and her Team are Fantastic to work with! I received only the most kind communications between Kim and her Team while looking for new auto policies. They expedited everything and I felt completely taken care of along the way. I even was able to choose between various options, and Kim and her Team worked with me to find what aligned best with my needs. Thank you Kimberly Shurtleff - State Farm Insurance Agency! I appreciate you!"
We responded:
"Alison, your feedback is truly appreciated! I'm pleased to hear you found our team fantastic to work with and that we could assist you in choosing the best auto policy that aligned with your needs. We're grateful for the opportunity to serve you and look forward to assisting you in the future! - Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Bruce Thomson
May 17, 2024
5
out of
5
rating by Bruce Thomson
"I was shopping around for insurance prices comparable to mine. I was contacted by Jason regarding the potential to help me save some money he was very polite and knowledgeable with given information he got back to me in a very timely fashion and I received his quote very professional and considerate of my time and availability I have not decided yet but based on first contact it’s a definite possibility"
We responded:
"Thank you, Bruce, for sharing your experience with us! I'm happy to hear that Jason provided you with a timely and professional service, helping you explore potential savings. We're grateful for the opportunity to assist you further with your insurance needs whenever you're ready! Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Robert
May 13, 2024
5
out of
5
rating by Robert
"Janel was so kind and awesome. I love State Farm insurance."
We responded:
"Robert, your review means a lot to us, and we sincerely thank you for sharing your positive experience with Janel! We're pleased to hear that you found her kind and awesome. At our office, providing top-notch State Farm insurance is our priority, and we're grateful for your feedback. If you ever need assistance in the future, feel free to reach out. Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Teri Hallman
April 25, 2024
1
out of
5
rating by Teri Hallman
"We felt like State Farm was going to be a good change for us. Boy were we wrong! After 9 months we couldn't even get a doc page with all the items we had insured, with amounts. We had some things due quarterly and some semi-annually and had no choice. We got more mail everyday it seemed, and only a policy #, and it was difficult to figure out what each bill was for. So we allowed them to do a auto pay service. What a mistake. So we cancelled Dec. 2023, we had several policies. Low and behold we got a notice that they were going to take out over 800. for a auto payment in April. Well we had cancelled 4 months previous; to say the least I was alarmed so called Kims office and was assured that it was a automated text, not to worry. Well that was not good enough for me so I got the corporate office number and called them. (Mind you this whole process took about 2 hours of my time, that is very valuable to me.) In talking with the corporate office they also assured me that they payment would not come out of my account! So to my surprise on April 1, the payment came out of my account. Wow, I called and asked them to please put the money back today. They of course could not take care of it for 7 to 10 days! Well today is the 24th of April and still NO CREDIT to our account. I will be making some more phone calls tomorrow. This is B.....S...... Don't do business with State Farm!!!!!!!! I wouldn't even give them 1 star, but this would not post without one. Unbelievable!"
We responded:
"Hi Teri, Thank you for bringing this to our attention. We're sorry to hear about the difficulties you experienced with our service surrounding autopay and policy details. This isn't the experience we want our customers to have, and we understand your frustration. We take feedback like yours seriously and will work to address the issues you've raised. We appreciate your patience and thank you for letting us know about your experience."
Hanz Akbarzadeh
April 17, 2024
5
out of
5
rating by Hanz Akbarzadeh
"Kim, Janel and the rest of the team are fantastic to work with! Always a pleasure to visit this office!"
We responded:
"Thank you, Hanz! We are fortunate to have hard-working team members, like Janel, who do their best for our customers. Thank you for trusting us with your coverage needs! - Kimberly Shurtleff - State Farm Insurance Agent"
Michael Jorgensen
April 2, 2024
5
out of
5
rating by Michael Jorgensen
"I worked with Janel to get my auto and home insurance switched over to State Farm. She was friendly, competent, and quick and saved me $65/month from what I have been paying! She is good with follow up and is a great representative of the Kimberly Shurtleff agency. Thanks Janel!"
We responded:
"Thank you for the positive feedback, Michael! We're thrilled to hear that Janel provided you with friendly, competent, and quick service, ultimately saving you money on your auto and home insurance. We appreciate your kind words and look forward to assisting you with your insurance needs in the future! Kimberly Shurtleff - State Farm Insurance Agent, Boise, ID"
Michael Alonso
March 21, 2024
1
out of
5
rating by Michael Alonso
"The worst experience having Kim and State Farm as a insurance provider. If you like no return calls or getting screwed over by this agent and provider , then good luck to you"
We responded:
"Michael, we're truly sorry for any inconvenience you experienced. We addressed your requests promptly and provided additional support. If you'd like to talk further, please get in touch. Your satisfaction matters to us, and we're dedicated to resolving any concerns you have."
Oscar Cruz
March 1, 2024
5
out of
5
rating by Oscar Cruz
"I switched over from progressive after using Jerry ai. I saved myself about $360 on a six month policy for twice the coverage, renters insurance, and added life insurance. Definitely a no brainer deal for me!"
We responded:
"Thank you, Oscar, for choosing us. We're delighted we could assist with your insurance needs!"
Lindsey Tuggle
February 27, 2024
5
out of
5
rating by Lindsey Tuggle
"Janel was super helpful in setting me up with auto and renters insurance. She even stayed late on a Friday to make sure I would be insured the following day, after giving her a last minute call. Excellent customer service!"
We responded:
"Thank you, Lindsey! We are fortunate to have hard-working team members, like Janel, who do their best for our customers. Thank you for trusting us with your auto and renter's insurance policies!"
Isaiah Sanchez
February 23, 2024
5
out of
5
rating by Isaiah Sanchez
""Working with Kim’s team at my local State Farm office was an absolute pleasure. From the moment I walked in, their professionalism and friendliness were evident. They took the time to understand my needs, provided expert advice, and guided me through every step of the process with patience and expertise. Their dedication to exceptional customer service truly sets them apart. I highly recommend them to anyone seeking reliable insurance and financial services.""
We responded:
"Thank you, Isaiah, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Rachael Higbee
February 22, 2024
5
out of
5
rating by Rachael Higbee
"Yay for State Farm! Over all great things to say, Jordan Z. Made my “To-do” list much easier than it should have been and took a huge chunk of chaos off my plate!! Definite kudos for just doing what you do and allowing me to breathe easier!! Very much appreciated."
We responded:
"Hello, Rachael! We're so happy to receive your shoutout for Jordan, who plays a crucial role in our team and genuinely cares about all our customers. Your confidence in us to handle your insurance needs means the world to us!"
jeffrey graybiel
February 15, 2024
5
out of
5
rating by jeffrey graybiel
"Great service, very very, efficient Staff. Their help made a difficult situation, stress free and I can sleep now knowing I'm in good hands. Thank You Kimberly."
We responded:
"We are grateful for the amazing review, Jeffrey! We truly care about our customers and want to make sure they are satisfied in every aspect. Thank you for trusting us with your insurance needs!"
Robbie Briggs
February 3, 2024
5
out of
5
rating by Robbie Briggs
"Janel makes my life easy! I love being able to call my insurance agent directly and make changes to my policy with any life changes. She always has great response times and works with me to explore all the options"
We responded:
"Robbie, we are grateful for your kind words and thrilled to hear about your positive experience with Janel. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Janel exceeded your expectations."
Melynda Williams
January 25, 2024
5
out of
5
rating by Melynda Williams
"I worked with Janelle and she was amazing! There was a mixup so I showed up without an appointment and she got me in anyway and in no time she got me taken care of and saved me a lot of money! So glad I found them!"
We responded:
"Thanks for the kind words, Melynda! We’re happy to hear Janelle was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Shayla Foster
January 19, 2024
5
out of
5
rating by Shayla Foster
"I have been using State Farm as my insurance for the past 17 years and I am so thankful that Janel at Kimberly Shurtleff's office was my agent and an advocate for me when I was having issues as a loyal member with State Farm from a corporate level. Something that took State Farm (without Janel's help) 3 months to respond, took Janel less than 2 days to get worked out and then a positive response from State Farm within a week. If you need an agent, I highly recommend Janel!"
We responded:
"Shayla, we are grateful for your kind words and thrilled to hear about your positive experience with Janel. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Janel exceeded your expectations."
Lauren Ford
January 18, 2024
5
out of
5
rating by Lauren Ford
"Jamie has been a tremendous help over the last week when I had an issue with my car. Between working through a power outage, calling multiple towing agency's and waiting on hold with claims for hours to help me, I could not suggest someone more. She always made sure to give me updates and keep me informed with the status of my car and was quick to respond to any issues or road blocks I faced. Thank you so much for helping!"
We responded:
"Lauren, we are grateful for your kind words and thrilled to hear about your positive experience with Jamie. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Jamie exceeded your expectations."
Teresa Rickenbach
January 4, 2024
5
out of
5
rating by Teresa Rickenbach
"Terrific team with great service and insurance experise. Special thanks to Jared that helped me with my home, auto, and umbrella coverage. Wished I would have switched insurance to this agency and State Farm years ago!"
We responded:
"Teresa, thank you so much for sharing your wonderful experience with Jared and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."